The World's Best Portable Goals, Nets and Training Systems

FAQ's

If you can't find the answer to your question, you can e-mail us at cs@bownet.net

or call :- 866 950 6387

  1. I didn't get a Shipping Tracking Number
  2. The Tracking Numbers get e-mailed out to you the day after the shippment has left our warehouse. It's an automatic system, check your spam folder. 

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  1. Why don't I get the Tracking Number Sooner ?
  2. UPS picks up your package at the end of our buisiness day and takes them to a distribution center, it's there that they are assigned a tracking number. Which is then sent back to our shipping system and attached to your order and then e-mailed to you the next Business day.

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  1. Why where there no instructions with my net ?
  2. We strive to be as green as possible, and our net are so easy to 'Set Up' that we ask that  you view the video of your product and read the instruction on line. If you need to print out the Intruction for your fellow coaches you will find the PDF's on the web page of your net.

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  1. My soccer net seam to big for the Frame
  2. If you soccer goal is larger size than a 4x8 the rear frame telescopes out to half the goal size
    ie:   9' on a 6.6 x 18 goal
    Take a look at the 'Set Up' video on your goals web page.

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  1. You sent me the wronge soccer goal, the frame is too small
  2. You need to telescope the rear frame out. Before you open any joints, place the center hinge on the ground at you feet, and holding the other hinges at your chest. Pull upwards until the frame locks (clicks) Now open the hinges. You can view this in the 'Set Up' video of you goal size and also read the PDF instructions on line.

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  1. There are 'dints'  in my frame
  2. Most of the nets and goals we manufacture, have a design element that requires a ' dimple bend ' in the ground frame. 

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  1. Do You Ship to Canada ?
  2. No, However we do have a Distributor in Canada, who carries a full line of Bownet products

Entrix Sports
Bay #7, 4429 – 6th St. NE
Calgary, Alberta, Canada
T2E 3Z6

Phone: 1-403-276-6727
Toll Free: 1-888-966-6565
Fax: 1-403-276-7747

http://www.entrixsports.com

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  1. When will my order arrive ?
  2. Short answer, It depends were you live. Typically it takes 2-5 business days. 

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  1. If I order today, will it ship today ?
  2. We get most orders out in one business day. However it could take 2 business days, from the time and day you placed your order.

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  1. Will you match a store or online price ?
  2. No. 

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  1. Do you have any discounts ?
  2. No, not for new product, we do from time to time sell demos, these have typically been nets that have not been used, but displayed at sports expos or tournaments. 

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  1. Do your soccer goals come as a set (two) ?
  2. No, just singles 

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  1. If I buy in bulk, can I get a cheaper price ?
  2. If you buy in bulk, we can discount the shipping cost to you. 

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    1. Can you change my ship to address ?

    2. If you call us (866 950 6387) within a couple of hours of placing the order, we can usually catch the order in the automated system.