If you do not see the question here to help solve your case,
please call our customer service personnel at (866)-950-6387 and we will be happy to help.

I didn't get a shipping tracking number, where can I find it?

The tracking numbers will get emailed to you the day after the shipment has left our warehouse.
It is an automated system. If you still do not see the tracking number, check your spam folder before calling our customer service personnel.

Do you ship to Canada?

Please visit Bownet® Canada.

When will my order arrive?

Short answer: Depends where you live.
Typically, it takes 2-5 business days once it leaves a Bownet® warehouse.

If I order today, will it ship today?

We get most orders out in one business day.
However, it could take two business days from the time and day you place your order.

Can you change my ship to address?

If you call our customer service personnel, (866)-950-6387, within a couple of hours of placing the order, we can usually intercept the order in the automated system to make that change for you.



  • Full Refunds minus Credit card charges and Freight charges will be given for any Bownet item returned to our warehouse within 15 day of purchased in its Original boxed condition.
  • No refunds will be given if the item is Used and Not returned in the Original packaging.
  • All refunds will be issued according to type of payment after a Return Authorization has been requested and issued.  Please send request to
  • NO refund will be issued without a Return Authorization.
  • Missing Parts or Damaged Product upon arrival, please contact the Returns department immediately.

Upon receipt of the Return Authorization, please return product within 15 days.
(RA Cancellation date 30 days)

The Customer is responsible for return shipping cost, unless an item is received in Error by Bownet.

All returns will be processed after the product has been received and inspected in our warehouse:

  • All returned product is subject to a 25% Restocking Fee if not returned in its Original Packaging or Box.
  • All returned product is subject to a 25% fee if product is returned Used or Damaged.
  • Credit or Refund amount is subject to change if product is return Used or Damaged, customer will be notified of any discrepancies with the returned product.
  • Unauthorized product return is subject to a 25% restocking fee.

Any packages that arrive without an RA Number clearly written on the Box or on the Packing Slip are subject to an additional 15% processing fee.